Cancellation Policy
Last updated: 20/09/2026
Cancellation Policy
Last updated: 27/11/2025
Course cancellation policy
This policy defines the conditions for cancelling courses booked on TutinGo, the deadlines to be observed, and applicable refunds.
1. Cancellation by student
1.1 Refund conditions
The refund amount depends on the cancellation deadline before the scheduled course time:
Refund schedule
| Cancellation deadline | Refund |
|---|---|
| More than 24h before | 100% refund |
| Between 12h and 24h before | 80% refund |
| Between 2h and 12h before | 50% refund |
| Less than 2h before | No refund |
1.2 Cancellation procedure
To cancel a course:
- Go to your "My Courses" dashboard
- Select the course to cancel
- Click "Cancel course" and indicate the reason
- Confirm cancellation - Refund will be processed according to the schedule above
2. Cancellation by teacher
Teachers can cancel a course, but penalties apply according to the deadline:
Penalty schedule
| Cancellation deadline | Penalty |
|---|---|
| More than 24h before | No penalty |
| Between 12h and 24h before | 20% penalty on the course |
| Between 2h and 12h before | 50% penalty on the course |
| Less than 2h before | 100% penalty (course paid in full to student) |
The student receives a full refund (100%) regardless of cancellation time by the teacher. The penalty is deducted from the teacher's earnings.
3. Cancellation by platform
TutinGo reserves the right to cancel a course in the following cases:
- Violation of terms of use by either party
- Inappropriate or fraudulent behavior detected
- Major technical problems preventing the course
- Request from either party for safety reasons
In case of platform cancellation, a full refund (100%) is granted to the student.
4. Force majeure
In case of force majeure, cancellation can be made without penalty. Force majeure events include:
- Natural disasters (earthquakes, floods)
- Pandemics or health emergencies
- Major power or internet outages
- Unforeseeable events beyond the parties' control
In these cases, TutinGo will evaluate each situation on a case-by-case basis to determine the appropriate refund.
5. Rescheduling instead of cancellation
Before cancelling, we encourage users to reschedule the course. Rescheduling is free if done more than 24h before the course.
Students and teachers can agree on a new mutually acceptable date without additional fees.
6. Important points to note
- Refunds are processed within 5 to 7 business days
- For cash payments (in-person courses), contact support to manage cancellation
- Repeated cancellations may affect your reputation on the platform
- In case of disagreement, contact our customer service who will mediate the situation
Need help?
If you have questions about cancelling a course or encounter problems, contact us:
Email: contact@tutingo.com
Phone: +212 632-066-665
See also: